This is about how to make your business come alive. You will learn how to perceive from a clients perspective and the importance of client respect. This programme shows you how to obtain unlimited qualified new prospects. How vital it is to master listening skills and techniques which will definitely help you. How to create a loyalty focused culture and stop the client drain.
- The 5 factors affecting client perception
- The 5 expectations of a client that guarantee you future business
- How to build rapport quickly and effectively
- How to create a loyalty focused culture
- The 4 keys to customer loyalty